Jerry Harvey, expert on management dysfunction and organizational behavior, has a classic finding called The Abilene Paradox. Basically, it discusses our inability to deconflict — agreement. We may all “want to do X but there are hidden voices saying, We should do Y because…” His story involves the disruption of a family afternoon in north Texas in the summer because his mother in law figured that he and his wife were probably bored. This resulted in a four hour car trip over beat up roads in a beat up, unairconditioned car to a Rexall Drug Store and Lunch Counter in Abilene. It was hot, it was dusty, it was a lot like the Texas in The Last Picture Show. When they finally got home and collapsed in the living room, there was dead silence punctuated by gas and burps from that fine Rexall Lunch Counter cusine for about 45 mintues. As Harvey tells the story, realizing that he was a trained social scientist with a PhD in Organizational Psychology and Behavior, felt compelled “to make a behavioral intervention.” So, he said, “That was fun now, wasn’t it?” To which his father-in-law responded by looking at him and visibly questioning the wisdom of letting his daughter marry this clown and then saying as only someone who’s from Texas or at least spent a lot of time there can say it, “SSSSHHHEEEEIIITTTT –that was awful.” The family did a post mortem, and when their reasoning got exposed — Momma thought the kids were bored and wouldn’t want to eat left overs, the kids didn’t want to deny Momma anything, Papa wasn’t going to push back against eveyone else so…the road to hell is paved with good intentions, and in the early 70s, the road to Abilene was paved with kind thoughts and care for other people’s feelings. Book is a classic, and I recommend it to anyone — Harvey is one of my heroes along with Keith Richards, Guy Clark and Kierkegaard. [Read more →]
Tags: terror & war by Mike Farrell
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