Excellent customer service at Lowe’s
I noticed that one of the three glass globes on the light fixture in my son’s bathroom was badly cracked, so I brought it to Lowe’s to find a replacement. None of the glass globes for sale were a match, but I saw that Lowe’s had the same lighting fixture for sale. I asked an associate how I could get a single glass globe. I was expecting him to give me the contact information for the manufacturer or that he would special order the part for me. Instead, he opened up the box of a new lighting fixture so he could give me one of the glass globes. But it wasn’t a match. It was close, but our fixture must be a few years old, and the globes that come with the fixtures being sold now are slightly different. He then got out the giant steps and climbed up to examine the display units high on the wall. There were three models on display — versions with two, three, and four lights. The glass globes were not all the same on the displays, and he removed several globes before finding one that was an exact match. When he did, he gave it to me. No charge. I didn’t have a receipt, nor do I know for sure that the fixture was purchased at Lowe’s in the first place, since we moved into this house a year and a half ago and the fixture was already here. For going out of his way to help me, I hereby present [whatever the guy's name is] with the Scott Stein Excellence in Customer Service Award. Lowe’s, if you’re reading this, [whatever that guy's name is] deserves some recognition from you as well. He ensured that this customer (who was already buying stuff at your store every week) will continue to shop at Lowe’s.
